Customer Testimonials
I took time off and rented a car (not cheap by the way) to drive to Charles Boyd Chevrolet in Henderson, NC, to potentially purchase a vehicle. My experience as a customer was VERY insulting, and was cheapened by the auto salesmen's practices. There is a lot of backstory to this, but in a nutshell, this dealership does NOT make the customer the priority. Yes, the goal of a business is to make money, keep people employed, and turn a profit. HOWEVER, this should not happen at a customer's expense. I will be posting this on my social ... Read More DealerRater - May 26, 2026
They could've gotten a 5 star review if they would've put the spare tire back under the truck after buying a tire and the services/repairs that totaled more than $1,600.
I had a great experience at Charles Boyd Chevrolet. Isaiah was my sales person and he was fantastic. Thank you and the rest of the staff for being so kind and helpful.
Friendly, helpful professional service and sales. Our go-to place for all GM products!
I give 5⭐'s and hats off to the guys in the service department at Boyd in Henderson!!
My 3.0L Duramax diesel needed an EGR valve.
I bought an OE EGR valve online which was most economical for me. Another GMC dealership outside of Durham that I was dealing with, wasn't prompt to say the least with service at all. My truck has sat at that dealership for 2-3 weeks at a time, multiple times for simple service. I took my truck to Boyd on Tuesday, and it was repaired and ready on Thursday of the same week!! 👍
They performed ... Read More Google - Apr 22, 2024
Great Place 👍🏽
My 2023 Chevy Colorado has left me stranded twice due to the software. I entered an appointment 2 weeks in advance to get my oil changed, tires rotated and check the current software version on the truck to see if it was the latest (I told them if it needed to be upgraded I would make another appointment). They did the oil change and the tire rotation but refused to check the version and told me to make another appointment. They had two weeks to reschedule the appointment to get everything done but instead, I have to waste more of my time ... Read More DealerRater - Feb 29, 2024
Best experience I’ve had at a dealership. Mr. Boyd and his team were all fantastic.
I have a 2005 GMC canyon and the cluster went out in it so I contacted the dealership they was quickly to get me in and get it removed and get it sent off to be repaired got it back pretty quickly I highly recommend if you need any type of work done definitely stop by and let them check it out and see what they can do for you
Great Service Staff !
I cannot properly rate the dealership. I was told that they are no longer accepting orders for EVs including the Lyriq
My family and I were traveling to Washington DC and our check engine light came on. Thankfully we were half a mile from this dealership. Everyone we talked to was extremely friendly and they worked us in so we could get back on the road. Thank you Charles Boyd for an amazing customer experience and for getting us back on the road!
The service staff was very nice but I indicated that I wanted my old parts back and did not get them. I contacted them and still no response. My car doesn't run any better either.
Diane was a good dealer.
Having worked at a GM dealership for the past 6 years, (sales and service) I understand the complexity of this industry and how at times impossible circumstances become an inconvenience for both employees and consumer involved. This weekend while beginning our family vacation my Buick needed immediate attention. Randy in service, went above and BEYOND to make sure this inconvenience was as manageable as possible!! He was extremely informative in every process and communication was at an all time high!! I can not begin to praise his efforts enough and I’m incredibly happy to have been part of the GM ... Read More Google - Mar 14, 2023
From start to finish amazing customer service!! Even went above and beyond! Thank you!
We are having problems with our Trax, whose warranty expires within a few days. Charles Boyd Chevrolet told us that it cannot look at our car until after the warranty expires. If it sees the car after the warranty expires, it will not honor the warranty.
I purchased a 2023 Chevy Tahoe from salesperson Jeremiah Clark. Let me be clear, not only was he very professional, attentive to detail, and focused on ensuring my satisfaction. Jeremiah, constantly followed up with me prior and post the sale, and provided me with training and knowledge to ensure that understood all the gadgets and electronics of my new Tahoe. I would STRONGLY suggest Jeremiah to any person looking to buy a new or used car. he will give you the quality service you deserve. -Darryl, Wake Forest, NC
It took them long time to fix my Cadillac, because it was a big problem with the engine parts But John and Tony are very professional I’m happy with the outcome
Tim I’m the service department is awesome.
Informed that the price was actually higher than the original window sticker due to supply
Fantastic buying experience
Steven Holdridge was great to work with and was prompt in letting me know when my Tahoe was arriving. I would like to thank him for all his help in making sure I got the Tahoe I wanted. And I will definitely purchase my next truck from him.
You guys set the BAR that every business should use as example. I HAVE OWNED 15+ VEHICLES, THIS HAS AND CONTINUES TO BE THE "BEST" EXPERIENCE EVER!!!!!
Diane was excellent!! She handled everything for me. She definitely made the process very easy. She is absolutely amazing!!
I was greeted with a smile and courtesy. I was asked how I could be help. After OKing my record. I went to the comfortable waiting room, watched tv, and took a nap 😄
Great place to do business and have your vehicle service.The sales department is really awesome to deal with.
I have received excellent service from the Charles Boyd Chevrolet staff! The Service Department staff is truly awesome!!
Tim, “Manny” Brandy, John and Jay have been excellent at taking care of my unplanned car issues!!
They have handled all kinds of unplanned car issues that I have faced! From boxes going under my car, nails in my tires and unclear messages from my car’s dashboard.
They are kind, hard working and willing to go above and beyond to work you in and inform you of what needs to be done to your vehicle!!
On one occasion, Tim Hayes and ... Read More Google - Oct 21, 2022
The service was very good timely
Everyone super helpful and really nice
for one my car all way get fix right the frist time i all wqy be well threre
Good but took longer than expected. Promise one day took too days. Good waiting area.
We have received excellent service at Boyd. They don't recommend any service that is not necessary. The staff is Great!
A very good local resource and the customer service was a good experience thank you
I'm a return customer and had the best and fastest car buying experience of my life with Thomas Mosley!! I love ❤️ my car and the service is top notch!! Don't hesitate if you want good quality with good service go see Thomas!!!
Friendly service. Always pleased with service received and employees friendliness! Timing is great to finish service
I truly appreciate the repairs you made to my equinox. The noise of my vehicle when I drove is gone. It’s so smooth and quiet when I drive it now. Thank you for your excellent service.
Brian Boyd and his staff are GREAT!!. Contacted Brian after auto accident and explained that my wife needed a auto that she could get in and out of easily due to injuries. He and his staff located a unit and brought it to his dealership for us to purchase inside of a day. YOU CANNOT FIND ANYONE THAT WILL GIVE BETTER SERVICE!!!
Excellent service, as always!!! Very informative and provided options for the best solution to the issue
So far they have dealt with us in good standings. It is a good place to have your car worked on.
Appointment scheduled, arrived on time. Was in and out in less than an hour Thank You
Timely, professional, clean & efficient…great shop !! Would do business with them again in the future !
Just waiting for resolution on 2 remaining issues.
Excellent service from beginning to end! Kudos to Bobby Orr and Christy Stainback for top notch customer service! Got my vehicle in and out snappy
Charles Boyd Chevrolet a great dealership I would recommend them to anyone they was definitely a big help
The Service Department Team is always focused on me as their customer when I call with a request.They service and inspect my cars and take care of what is needed. Great Service Dept.
Very comfortable waiting area . Young man that came out and greeted me very nice, people inside were also friendly! Where is that coffee? Thank You and GOD bless!
I have been a customer for many years and I am always satisfied with both the customer service and how my car is serviced. The staff really show that they have an interest in me and my car.
PLEASANT, CORDIAL VISITS AND TIMELY EXPERT SERVICE DR.WAYNE MORRIS
Charles Boyd dealership is the # 1 Dealer in Henderson, NC as far as I am concerned. I I have bought 1 2010 Silverado Truck and 1 2011 SRX Cadillac from this dealer and I have never been disappointed. I have referred several friends and family members to buy their cards from Boyd’s also. I love the Salesman that I always use. I have my car Serviced there for oil Changes, Tires Rotation and I purchase my Tires from them too.
Great - They were on time and got me in a out without a long wait.
Their service department is over the top! Always helpful and very friendly. Top notch staff
This repair involved a break-down of my Equinox right before Labor Day. My problem was made known to John Kinton, Service Consultant. Arrangements were made for repair at the earliest possible time, and this was done under warranty. Car seems to be operating properly now. Obviously, I am very pleased with support provided by your Service Department.
Great customer service! Love this dealership. They treat you like family plus they provide excellent service!
Im always looked after when I go to this dealership. There staff is super friendly and enjoy coming to see everybody.
Service is great always friendly a quality dealership. I drive three hours to these guys because I like and trust them to work on my truck
Boyd Cadillac, and Chevrolet staff are professionals. They treat their customers with dignity and respect. I always save money when I have my vehicle serviced at Charles Boyd Cadillac. O. Currin
I left Raleigh, after being treated like a chump at Thompson Cadillac, and traveled the 50 miles or so to Charles Boyd. There I was treated totally different. I was met at door by a salesperson, then directed to the person I spoke with on phone. I knew what I wanted, spent 5 mo. researching, Charles Boyd had a new Blackwing with MY name on it. We came to an agreement and I drove that car home. They drove my car to my address the next day, and are mailing my tags today. I want to thank all of the helpful and ... Read More DealerRater - Sep 13, 2022
This is a good dealership but does have problems with their service center now. They are working on the issue.
Great place for sales and service,very professional people,have been dealing with them for 30 years
I have a lifetime GM service plan from Capital Chevrolet that wasn't in the system here. I probably won't come back for oil changes. But the service was excellent. Very fast too.
Excellent service and staff. I made an appointment for an oil change and for an intermittent warning light on my dash. Service department was not able to duplicate the warning light, they let me know and only charged me for the oil change. Very understanding and helpful.
It was a great experincelove my Suva would go back to Boyd cheverlit againfor a car
Service is great. Staff greet you when you come in. Always pleasant to their customers. They make sure they explain everything to you before they begin to work on your vehicle
My experience was excellent. The staff were helpful and real. No pressure techniques. Easy to work with.
The service was good but lt took longer than I expected to complete my oil change service
Made appointment, ready and pleasant when I arrived. Job well done.
Friendly. Clean.
We found a car dealership you can call family is the only way to describe Charles Boyd Cadilac
For more than twenty years Charles Boyd Chevrolet has provided all the service for my 2008 Chevy van. The courteous staff always makes me comfortable to put my vehicle in their care. The servicing is done timely and well. Any unexpected repairs needed are fully explained to me making me part of decisions needed. I am happy to have a company of this caliber to deal with.
This dealership is fantastic. Salesman Charles Hilliard was great! The service department is TOP NOTCH. Great people, great place.
Wonderful place and helpful people, especially Diane. She helped me twice and I haven’t been disappointed yet
I would refer anyone to these guys.. they are awesome and work hard for their customers. I just purchased a vehicle a month ago now and I had a small issue with my radio and they made sure they took care of and that I was satisfied. I wanna thank Thomas Moseley which was the car salesman. He loves his job and is very dedicated to it. Also, I wanna thank Tim in service , he’s one of the sweetest men I know , he’s awesome. Thank you guys for you great hospitality
Everyone was very nice and took care of my needs. Nice clean place of business
Good employees. Always pleasant and attentive. Good job in scheduling appointments. Good at explaining issues.
Awesome there is nothing else to say great service friendly service and sales people wow
i all way be teatded good at charles boyd and has good experience each and every time i go
Team models openness explains effectively while actively listening to customer improving relationships. Proud to be a repeat customer.
Folks need to understand that I choose to go to Charles Boyd GMC of Henderson for service.The reasons are simple they take care of my needs in a timely manner and treat me like family. Tim Hays and the whole staff explain what is being done and things I need to think about down the line for my truck. This is share with me without commitment on my part. Tim knows my truck is special to me and treats it with care as I am sure this is done through out to all the customers that bring their vehicles ... Read More DealerRater - Aug 11, 2022
Great service. Friendly personnel wait time very minimal kept me informed on what was going on
very dependable friendly have work done time or will let you know how much longer it will take to finish the job
Prompt, friendly, informative and helpful. Provide product facts and comparisons and explained everything very well.
Did a good job on time good people and courteous it was a pleasant experience
Very knowledgeable about their vehicles and all the bells & whistles on them. Eager & helpful to demonstrate everything on the XT6 that I purchased but patient while I made my decision. Sales staff was helpful & informative, but never pushy. Was given a red carpet tour of the facility and introduced to service & parts employees. Very fair trade in process. I will definitely tell others about Boyd Chevrolet, Cadillac , GMC and their great staff. After sale, they were all extremely helpful and always professional.
Very friendly and helpful. Quick service with clean and comfortable waiting area. Kept my vehicle clean during servive.
Excellent service. Always on time and friendly service. They put a strong emphasis on their customers.
Clean, knowledgeable, fast, good prices close by, large variety of cars, take personal interest I'm their peoples.
Excellent service. Very well organized with outstanding technicians!! Waiting area is comfortable with the best coffee in Vance County!
They are very friendly, excellent customer service, knowledgeable and very professional. I thank Diane for going over and above to make me happy.
Great experience at the dealership, John Cash was very helpful and so nice to deal with!
They perform an excellent service every time. They are always very efficient, neat, and professional as well as respectful and polite!
